Facebook Ad Account Disabled: How to Recover It and Prevent Future Bans

If you're reading this, your Facebook ad account probably just got disabled. Maybe an hour ago, maybe overnight. You logged into your Ads Manager and saw the red banner: "This ad account, its ads and some of its advertising assets are disabled. You can't use it to run ads". Which means that now your campaigns aren't running, and you're trying to figure out what happened and what to do about it.

A few numbers explain what’s going on behind the scenes. Meta has sharply tightened enforcement in 2025–2026. The company reported removing more than 159 million scam ads in 2025 alone. Their automated review now scans creatives, copy, and landing pages near-simultaneously, which means a single flagged element can take an entire ad account offline before a human reviewer is ever involved.

The cost of a disabling rarely shows up in a single line item — it lands as lost revenue, halted retargeting audiences, broken pixel-learning data, and team hours spent rebuilding instead of selling.

When Meta itself went down for six hours in October 2021, The New York Times reported that some advertisers saw sales fall 30–70% versus the same period a week earlier. A single-account disabling lasts longer than that — often days or weeks — and for DTC brands and media buyers running serious budgets, the compounding effect is what hurts most.

This comprehensive guide walks you through what’s actually happening when your Facebook ad account is disabled, how to recover it, what to do when recovery fails, and how to build an infrastructure that doesn’t keep collapsing every quarter.

If you’ve been searching “Facebook ads account disabled“, “Meta ad account disabled“, “disabled ad account Facebook“, or “how to recover disabled Facebook ad account“ — you’re in the right place.

If you need to reactivate Facebook ad account access frozen for billing reasons, fix a policy violation, or get your Facebook ad account back after a permanent disabling, the steps below cover all these scenarios.

Disabled vs. Restricted vs. Banned: What’s the Difference?

Before you do anything, identify what kind of action Meta has actually taken. The wrong appeal sent to the wrong queue is one of the most common reasons advertisers stay locked out for weeks. The three statuses look similar in screenshots, but mean very different things in Meta’s enforcement system.

Status	What It Means	Typical Cause	Recovery Difficulty
Restricted	Limited functionality. You may still log in, but cannot create new ads, scale spend, or use specific objectives. Often a “warning shot.”	Repeated ad rejections, mild policy concerns, suspicious activity flags.	Low to moderate: usually fixable through Account Quality page.
Disabled	Full advertising access removed for that asset (ad account, page, or Business Manager). Existing campaigns stop running.	Significant policy violation, payment failure, business verification issue, or accumulated quality strikes.	Moderate: appeal possible, outcome depends on history.
Banned / Permanently Disabled	Asset is shut down for good. Often spreads to linked accounts (cards, devices, employees) under “guilt by association.”	Severe or repeat violations, fraud signals, circumvention attempts, attempts to evade prior bans.	High: a successful appeal is the exception, not the rule.

Knowing which one applies to you decides everything that follows. A Facebook ad account restricted is a chance to course-correct. A Facebook ad account disabled requires a structured appeal. A Facebook ad account banned, or one Meta calls “permanently disabled,” typically means the asset is gone and you need a new compliant infrastructure to keep advertising.

Why Your Facebook Ad Account Disabled: 7 Most Common Reasons

Meta almost never tells you what you actually did. The notice usually says something like “policy violations” or “unusual activity” and stops there, leaving you to figure out which one of your forty active ads is the problem. Most advertisers expect the answer to be something dramatic — a creative that crossed a line, a banned product, a payment they shouldn’t have processed. It usually isn’t. The real Facebook ad account disabled causes are smaller and more boring than that, and they pile up over weeks until something tips. Almost every case of disabled Facebook advertising account we’ve looked at traces back to one of the seven causes below.

1. Violating Meta Advertising Standards

This is the big one. Meta’s Advertising Standards cover the obvious prohibited stuff (illegal products, weapons, deceptive claims), restricted categories that need extra approval (alcohol, financial services, supplements, gambling, dating), and a long list of creative rules most advertisers don’t read until after they’ve broken one.

The 2026 update tightened things further around misleading claims, before/after imagery, and what Meta calls “personal attributes” — language that suggests you know something about the user. “Are you struggling with debt?” is a personal-attributes violation. “Smarter financial planning tools” isn’t. The classifier doesn’t care about the topic; it cares about the second-person framing.

Rejection rates vary a lot by industry, but if you’re in health, finance, or supplements you’re going to get rejected more often than a clothing brand, because the bar Meta sets for those categories is higher. A few rejections in a short window will get you restricted. Keep getting them and the Facebook ad account gets disabled for policy violation.

Pro Tip: Replace “you-focused” language that implies you know something about the user. Instead of “Are you struggling with debt?”, write “Tools for smarter financial planning.” The personal-attributes classifier triggers on the second-person framing, not just the topic.

2. High Negative Feedback on Ads

Meta tracks how users respond to your ads — hides, “report ad” clicks, “I don’t want to see this” reactions, and post-click bounce. A single sub-par creative is fine. A pattern of high negative feedback signals to Meta that your ads are degrading the user experience, and the system responds by throttling delivery first, then disabling the account.

This is why even compliant ads can get a Facebook ad account banned: it isn’t always about what you said, but about how the audience reacted.

Pro Tip: Pause any ad with a relevance/quality ranking in the bottom 35% within 48 hours. One under-performing creative left running for a week can drag the entire account’s quality score down.

3. Unusual Account Activity

Logging in from a new country, a sudden ten-fold increase in daily spend, switching payment methods rapidly, or running similar creatives across multiple accounts on the same device — all of these can trigger fraud detection. Meta’s 2026 risk-control system also evaluates IP, device fingerprint, and Business Manager structure. If shared elements link several accounts, Meta can disable them as a cluster.

Pro Tip: When scaling, aim for a maximum 20–30% daily spend increase. Meta’s system reads sudden 5×–10× jumps as either a compromised account or fraud, even when it’s just your campaign finally working.

4. Billing and Payment Issues

Industry analyses suggest that payment-related problems are responsible for roughly 40% of disabled Facebook ad accounts. A failed charge, an expired card, a chargeback dispute, or a card flagged for prior violations can all trigger a freeze. Once a card is associated with a disabled ad account, that card itself becomes a risk signal across any other Meta account that tries to use it.

Pro Tip: Maintain at least 2–3 active payment methods on different cards from different issuers, each with $500+ in available credit. When Meta auto-charges and one card declines, the system tries the next, which means that such uninterrupted billing keeps your account in good standing.

5. Multiple Ad Accounts for the Same Business

Creating several ad accounts to “spread risk” without proper structure is one of the fastest ways to get a Facebook ad account suspended. Meta uses automated enforcement systems to identify related accounts by analyzing shared signals such as login activity, payment methods, domain ownership, and Business Manager relationships. When accounts are strongly linked, violations on one asset can affect others.

If you’ve been banned before and you create a new account from the same laptop, the same card, or the same employee profile, the crawler typically detects the link and disables the new ad account within hours. When one account hits a violation, the rest go down with it. Diversification only works when it’s done at the infrastructure level — different BMs, different geos, different payment entities, different devices — not by simply duplicating Facebook ad accounts on the same setup.

6. Compromised Account (Hacking)

If a third party gains access — through a phishing link, a compromised employee password, or a leaked admin token — they often immediately spend on prohibited content (crypto scams, counterfeits, malware funnels). Meta detects the abuse, disables the account, and only then notifies the rightful owner. In these cases, the legitimate business owner typically experiences the disruption, even though the activity was caused by an attacker.

Pro Tip: Mandate two-factor authentication for every admin and editor on your Business Manager. Audit access monthly and remove anyone who’s left the company within 24 hours of departure. Most “hacks” are actually credential leaks from old employees.

7. Landing Page Issues

Meta crawls every destination URL in real time and checks for consistency between the ad and the page.

The ad promises one product, the page sells another? Disabled.

The page has dark patterns, hidden subscription terms, or low-quality content? Disabled.

The landing page goes 404, takes longer than a few seconds to load, or redirects unpredictably? Disabled.

In 2026 enforcement, landing-page mismatches are one of the fastest-growing rejection categories.

Pro Tip: Before launching any campaign, run your landing page through Google PageSpeed Insights and check that mobile load is under 3 seconds. Pages that load slowly on 4G are flagged as low quality even if their content is compliant.

The First 24 Hours: A Tactical Playbook

What you do on the first day after your Facebook ad account was disabled matters more than any other factor. Most permanent bans we see started as recoverable disablings that got worse because the advertiser panicked.

Hour 0–1: Stop and assess.

• Don’t log out of Business Manager. Don’t clear cookies. Don’t switch IPs. Meta tracks all of this; sudden changes look like evasion.
• Don’t create a new ad account, new BM, or new business profile from the same browser, IP, card, or any linked employee account.
• Take screenshots of every notification, error message, and email you’ve received. You’ll need them later.

Hour 1–4: Diagnose the exact action.

• Open the Meta Account Quality page. Identify whether the action is on the ad account, the Page, the Business Manager, the pixel, or the personal profile. Each requires a different appeal path.
• Check your registered email for Meta’s notification. The subject line and stated reason narrow your appeal category significantly.
• Pull a list of every ad you ran in the last 30 days. Re-read each one against Meta’s Advertising Standards. Look for personal attributes, before/after images, unsupported claims, and restricted-category content.

Hour 4–12: Run a pre-appeal audit.

• Verify your business name on Meta exactly matches your legal entity and the name on your payment instrument. Mismatches are a top cause of “fraudulent activity” flags.
• Check every landing page in your last 30 days of ads. Confirm: privacy policy is accessible, terms of service are visible, product claims match the ad, no broken links, mobile load under 3 seconds.
• Confirm your Pixel and Conversions API are firing correctly. Broken tracking is read by Meta as a signal of low-quality advertising operations.
• If a payment method failed recently, replace it before appealing.

Hour 12–24: Submit one appeal — only one.

• Inside the Account Quality page, click “Request Review” on the affected asset.
• Submit a single, well-prepared appeal (template below). Multiple tickets confuse Meta’s queue and demonstrably slow the review.
• Set up email notifications inside Business Manager so you don’t miss a follow-up.

Pro Tip: Industry data suggests appeals submitted within 48 hours of Facebook ad account disabling have meaningfully higher success rates than those submitted later. Speed is not just emotional comfort — it’s a tactical advantage. Meta’s review queue prioritizes recent cases, and a stale ticket is more likely to be auto-dismissed.

How to Recover a Disabled Facebook Ad Account: The Appeal Process

The 24-hour playbook above tells you what to do before you click “Request Review.” This section is what happens at and after that click — the Facebook ad account disabled appeal process mechanics that determine whether Meta reads your case as credible or sends it to the auto-dismiss queue. Most advertisers fail at the appeal not because they made a mistake during the disabling, but because they sent the wrong appeal once they were ready to send anything at all.

There are three things Meta’s review process actually evaluates: the documents you attach, the structure of your written appeal, and how you handle the response when it comes back. Get those three right and the work you did in the first 24 hours pays off. Skip them and the case stalls.

The Documents to Attach (And Why Each One Matters)

Reviewers spend seconds, not minutes, on individual cases. Documentation is what shifts a case from “automated dismissal” to “human review.” Have all of the following ready before you open the Request Review form — submitting an appeal and then trying to attach documents later is a common reason for tickets to stall.

• Government-issued business license or registration. Proves the legal entity behind the ad account exists. Must match the business name on Meta exactly — even punctuation differences cause flags.
• Tax ID document (EIN, VAT number, or local equivalent). Confirms you’re a real operating business, not a single-use shell account.
• Proof of domain ownership. A WHOIS record or an email from your registrar showing the domain in your ad account links to your business. This is the document most often missed and most heavily weighted for landing-page-related disablings.
• Screenshots of every disabling notification Meta sent you, including timestamps. Helps the reviewer reconstruct the sequence and identify which automated rule fired.

If your Facebook ad account disabling was payment-related, also attach: a screenshot of your updated payment method inside Ads Manager, and (if relevant) a letter from your bank or card issuer confirming the previous decline was resolved. If it was creative-related, attach screenshots of the specific ads you’ve already paused or removed in response.

The Appeal Template That Works

Meta reviewers process cases in volume. A clear, structured appeal stands out. Long emotional explanations get auto-categorized as low-priority; short professional ones get queued for review. Adapt the template below — keep it under 200 words, keep it factual, and keep the corrective steps specific.

“Hello Meta Support team,

Our ad account (ID: [your ad account ID]) under Business Manager [BM ID] was disabled on [date]. The notification cited [specific violation reason if provided, or “no specific reason”].

We have completed an internal audit of all campaigns active in the 30 days preceding this action. We have [list specific corrective steps: paused affected creatives / updated landing pages / replaced payment method / completed business verification].

Attached are: business registration, tax documentation, domain ownership proof, and screenshots of the disabling notifications.

We respectfully request a review of this decision. If there are additional steps required for compliance, please specify and we will implement them immediately.

Thank you for your time.”

The template works because it does 3 things in order: it identifies the asset (so the reviewer doesn’t have to search), it demonstrates ownership of the issue (which signals a real business that’s done the work), and it names the documents already attached (which removes friction for the reviewer to verify).

Pro Tip: Submit through the Account Quality page’s “Request Review” button as your primary path. The Meta Business Help Center is a fallback, not the main channel — appeals filed through Help Center alone often route to a slower queue. If Account Quality won’t load the Request Review option for your asset, that itself is information: it usually means the asset is past the 180-day reinstatement window or has been classified as permanently disabled.

What Happens After You Submit

Meta’s response timeline depends on which review tier your case lands in. Knowing which tier you’re in changes how long you should wait before treating the case as effectively closed.

• Automated review (24–72 hours). The most common outcome. The system either reinstates the asset, asks for additional information, or upholds the disabling. If you get a yes-or-no decision in this window, that’s the entire decision — there is no human escalation built into the standard appeal flow.
• Human review (3 days to 3 weeks). Reserved for cases the automated system can’t classify. You’ll usually receive an acknowledgment email or in-app message indicating the case has moved to human review.
• No response (after 30 days). Meta has officially stated that Facebook ad accounts disabled for more than 180 days cannot be reinstated, but in practice, silence past the 30-day mark is itself a signal. The case has likely been closed without notification, and continuing to wait is the wrong move — start planning the next infrastructure path while the 180-day window is still open in case a clean rebuild needs prior-account proof.

When the response arrives, only three outcomes are possible:

1. Reinstated
   Meta acknowledges the action was incorrect, or accepts your remediation. Your campaigns can resume — but do not return to pre-disabling spend levels for at least 7 days. Meta’s risk-control system flags rapid post-reinstatement scaling as evidence of the original problem repeating, and second-time disablings are categorically harder to appeal than first-time ones. Ramp at roughly 30% per day until you’re back to your baseline.
2. Request for more information
   Respond inside the same support case, never a new ticket. Filing a new ticket pushes the case back to the start of the queue. Provide what was asked for, and only what was asked for — adding unrequested context can flag the case for additional review.
3. Permanent disabling upheld
   The asset is gone. Don’t appeal a second time on the same case — Meta’s system reads repeat appeals on closed cases as circumvention attempts, which damages the credibility of any future business you build under linked identities. Move to the next section instead.

One more thing — the appeal you don’t send. If during the audit you discovered that the violation was real (a creative did breach the Standards, a landing page did mislead, a payment method was actually compromised), your strongest move is sometimes to not appeal that specific asset at all and instead invest the same hours in clean-rebuild infrastructure. Appealing a case where Meta’s automated system has correctly identified a violation rarely succeeds, and an unsuccessful appeal becomes part of the linked-identity history Meta tracks against any future account from the same operator.

What to Do If Your Account is Permanently Disabled

A Facebook ad account permanently disabled status doesn’t mean the end of advertising on Meta. It means the end of advertising through that asset. Your job now is to rebuild without inheriting the previous account’s risk score.

Do not simply create a new account on the same setup. Same card, same browser, same domain, same employee — Meta connects them in seconds and disables them again. This is the single most common mistake, and it’s specifically what Meta calls “circumventing systems” — a violation that triggers escalating, harder-to-recover bans.

You have 3 realistic paths:

1. Rebuild compliant infrastructure from scratch
   New Business Manager under a different legal entity, new payment instruments, new domain reputation, new device, new admins. This takes 4–8 weeks of warm-up and exposes you to the same risk you just experienced if the original cause isn’t fixed at the root.
2. Apply for direct Meta support programs
   Larger advertisers can sometimes access dedicated Meta representatives who escalate disputed bans. This option is generally reserved for high-spend brands and isn’t available on demand. Even when it is, the fastest documented turnaround is still measured in weeks.
3. Move to agency ad accounts
   This is what most serious advertisers do after one or two permanent bans. Facebook agency ad accounts (sometimes called “whitelisted” or “reseller” accounts) are issued through Meta partners with direct relationships to the platform. They have higher trust scores, faster moderation, larger initial spending limits, and dedicated support — and crucially, they aren’t linked to your old infrastructure.

If you’ve already recovered once and don’t want to gamble on a third disabling, the third option is the one we’d encourage you to look at seriously.

How to Prevent Your Facebook Ad Account from Getting Disabled

Most Facebook ad account disablings are preventable. The advertisers who avoid them aren’t lucky. They’ve just systematized the required compliance. Use this checklist before every campaign and every week of operation.

Pre-Launch Checklist

• Read the relevant section of Meta Advertising Standards for your category before writing creative, not after rejection.
• Confirm your business verification is complete, and your business name on Meta matches your legal entity and payment instrument exactly.
• Check landing pages for privacy policy, terms of service, consistent product claims, working contact info, accurate pricing, no dark patterns, and mobile load under 3 seconds.
• Audit creatives for “personal attributes” language. Replace second-person diagnostic claims with neutral, benefit-focused copy.
• For sensitive verticals, complete LegitScript certification (CBD, supplements, healthcare) or other required pre-authorizations before launch.

Operational Checklist (Weekly)

• Open the Account Quality page. Address any yellow status before it turns red.
• Maintain at least two active payment methods on different cards/issuers, with sufficient available credit.
• Avoid sudden spend spikes. Scale gradually because Meta interprets a 10× jump in 24 hours as fraud risk.
• Don’t share IPs, devices, or admins across unrelated business entities.
• Keep ad rejection rate below 5%. If you’re seeing more, pause and audit before launching new creatives.
• Document everything. If you do get disabled, your audit trail is your appeal.
• Audit Business Manager admins and remove anyone who is no longer at your company.

Strategic Checklist (Quarterly)

• Review the latest Meta Ads algorithms and policy changes. Meta has rolled out 47 policy updates across Facebook and Instagram advertising in 2026 alone — what was compliant in Q1 may not be in Q3.
• Assess infrastructure diversification. If 100% of your spend runs through one BM, one geo, one payment method, you have a single point of failure.
• Train every person with Ads Manager access on current policies. Most violations come from team members who haven’t read the current standards.
• Evaluate vertical risk. If you’re in a category Meta has historically tightened on (CBD, crypto, financial services, dating, gambling, supplements, weight management), assume future enforcement waves will hit you and plan infrastructure accordingly.

How Agency Ad Accounts Help You Stay Safe and Scale

For advertisers running serious budgets — $50K, $300K, or several million per month — the conventional setup of self-served Business Manager accounts simply isn’t designed for what you’re doing. Self-served ad accounts are built for small advertisers and treated by Meta’s enforcement systems as inherently higher-risk. The moment your spend, vertical, or scaling pattern stands out, automated systems flag you.

Agency ad accounts work differently. They operate within Meta’s official partner ecosystem and have a verified status, higher baseline trust, and direct lines to platform support. In practice, this changes the following 3 things:

#1. You stop being a false-positive target

Whitelisted agency accounts are less likely to get caught in the automated sweeps that generate false bans. When Meta’s AI makes 100 million enforcement decisions per day, account provenance is a meaningful signal.

# 2. You get a human when things go wrong

Policy changes, new enforcement patterns, niche-specific clarifications — all these reach Meta’s agency partners before they hit the broader advertiser base. When a restriction does occur, there’s an escalation path that doesn’t involve waiting in a public support queue.

# 3. You eliminate the single point of failure

Properly structured agency infrastructure distributes spend across multiple accounts and Business Managers. If one asset gets flagged, your campaigns don’t stop. You keep running while the issue gets resolved.

How Tech4You Solves This in Practice

Tech4You is a global advertising infrastructure provider with direct partnerships with Meta, Google, TikTok, and Snapchat. Our model is built specifically for advertisers who can’t afford the downtime that standard account infrastructure creates. What our clients get with our services:

Case 1: Social Casino Operator, $3M+ Monthly Budget

A top social casino operator was completely blocked across Meta and TikTok — ad accounts flagged, creatives rejected, no viable path to launch high-volume campaigns. All internal attempts to create new accounts failed.

At Tech4You, we built the infrastructure: 10 whitelisted ad accounts, each with $20K+ daily spend limits, combined with policy guidance, creative production, and a credit line.

Result: $1M in monthly compliant ad spend within two months. Campaigns running on a stable, predictable foundation.

Case 2: Social Discovery Media Buyer, $500K+ Monthly Budget

A media buying agency in the social discovery niche was hitting constant creative rejections and spending caps on Meta and Google. Accounts available on the open market were non-compliant, making high-volume campaigns impossible.

We built a multi-platform infrastructure across different Business Managers and geos, provided creative and funnel compliance guidance, and managed the scale-up.

The partner went from a $5K test to $300K/month in stable, compliant ad spend — within one quarter.

What Tech4You’s Infrastructure Includes:

• Whitelisted agency accounts on Meta with verified status and elevated trust scores
• 24/7 premium support for setup, policy questions, and issue resolution
• Pre-launch policy review of creatives and funnels — before they reach Meta’s review system
• Diversified account structure across Business Managers, geos, and account types
• TechHub CRM: a proprietary dashboard for managing accounts, budgets, and campaigns in one place
• Clients averaging $100K–$500K+ in monthly spend, with partners growing an average of 24% after onboarding.

If you want the deeper mechanics of how this works, read our guides on how Meta agency advertising accounts function and what advantages they give and on the security practices that keep agency ad accounts stable across long campaigns.

Conclusion

Here’s what separates the advertisers who survive Meta enforcement from those who don’t: they don’t treat compliance as a task they completed once. They treat it as infrastructure.

That means systematic prevention, clean account structure, proactive policy monitoring, and — at scale — verified agency infrastructure that eliminates the structural vulnerabilities that make bans possible in the first place.

Facebook ad account bans happen without warnings. One day your campaigns are running, the next they’re frozen, and your business stops generating leads or sales for an indefinite period.

Build before that day comes. The cost of prevention is a fraction of the cost of a ban.

Tired of waking up to a red banner in Ads Manager? Contact us to see how Meta agency accounts will help you to be stable while scaling. It’s the same system $100M+ in 2025 spend ran through, and it’s designed so that the question “what if my account gets disabled?” stops being the thing keeping you up at night.

FAQ

Why is my Facebook ad account disabled?

Usually it’s one of five things: an ad broke Meta’s Advertising Standards, users hid or reported your ads too much, something looked off to Meta’s fraud system (a big spend jump, a login from somewhere new, an account linked to one that’s already in trouble), a payment failed, or a landing page didn’t pass review. Meta normally tells you which it was — check the email and the Account Quality page. When the notice is vague or missing, the trigger is usually something account-level rather than ad-level: payment history, how old the account is, your IP, the way your Business Manager is set up. And if you’re in CBD, crypto, supplements, gambling, or financial services, you’ll get disabled more often than someone selling t-shirts. That’s just how it is.

How to appeal a Facebook ad account being disabled?

Go to Ads Manager → All Tools → Account Quality (or just open business.facebook.com/accountquality). Click the disabled asset, hit “Request Review”, and write something short and useful: your Business Manager ID, the Ad Account ID, when it was disabled, what the notice said you did wrong, and what you’ve done about it. Send it once. Don’t file three more in case the first one didn’t go through — it did, and the duplicates push your case to the back of the queue. If they ask follow-up questions, answer fast.

How to fix a disabled Facebook ad account?

There’s no button “Facebook ad account disabled — fix”. What “fixing” looks like depends on why you got hit. Go back through your recent ads, your landing pages, and your payment methods, and read each one against Meta’s Advertising Standards like you’re a reviewer. Replace any card that failed. Then send one appeal through Account Quality, ideally within 48 hours — sooner is better, the queue rewards fresh cases. If the account comes back as permanently disabled, don’t try to rebuild from the same laptop, the same card, or the same domain. Meta will spot it and shut you down again, faster the second time. Either start clean or move to agency accounts.

How long does it take to recover a disabled account?

Initial automated review responses typically arrive within 24–72 hours. Cases that move to human review can take from several days to a few weeks. Meta has stated that Facebook ad accounts deactivated for more than 180 days cannot be reinstated, so the practical window is finite. Submitting your appeal within 48 hours of disabling notably increases your chances of a successful review.

How do I contact Facebook support about a disabled account?

You can contact Facebook support through the Business Help Center. Log into the BM that owns the disabled account, click the “?” in the top corner, pick “My ad account has been disabled,” select the affected asset, scroll to Contact support, and choose live chat or email. There’s no phone number — don’t go looking for one, the ones you’ll find online are scams. If you’re using a self-served account you’re going to wait. If you’re on an agency ad account, you usually have a person you can message directly, which is most of the difference between getting unstuck in a day versus three weeks.